Returns and refunds

Every return must be authorised before you send anything. Email contact@verberon.com with your order reference and the reason, and we will issue a return authorisation and an address.

Parcels sent back without authorisation are refused and returned to sender at your cost. We cannot refund an item we cannot identify.

Requests must reach us within 14 days of delivery. After that the sale is final.

The device must be unused and in its original sealed packaging. Once the seal is broken it is no longer resaleable and is not returnable.

You pay return postage, and a 15% restocking fee is deducted from the refund. Original shipping is not refunded.

Refunds are issued once the item arrives and passes inspection, not when you post it.

For hygiene reasons, eye cream, conductive gel and eye patches cannot be returned once the seal is broken. This is standard for anything applied to skin.

Any device showing use, damage, or missing parts or packaging.

Anything bought on a promotional or clearance price.

This is a cosmetic device, not a treatment, and results vary between people. We publish the research we cite and say plainly that it was not conducted on this device.

Outcome alone is not grounds for a return outside the 14-day unopened window.

If the device arrives damaged or fails within 14 days, send a photo or short video to contact@verberon.com. We will send a replacement.

Where a replacement is not possible we refund you in full. You do not need to post a faulty item back.

If your order does not arrive within 30 days of dispatch, or tracking shows no movement for 15 days, we will replace it or refund you in full.

Orders we cannot ship in the window promised at checkout are refunded in full, as required by law.

To the original payment method only. Your bank may take a further 5–10 days to show it.

If something has gone wrong, email contact@verberon.com before contacting your bank — we can almost always resolve it faster than a dispute can.